Who are the Company’s Registrars and how do I contact them?
Capita Asset Services
34 Beckenham Road
What is an investor code and how do I find mine?
Your Investor Code (‘IVC’), also known as a shareholder reference number, can be found on your share certificate, tax voucher or share plan statement.
How can I get my shareholder information?
There are usually 3 options:
- Post - all documents will be sent to you through the post
- Online - you receive a letter advising you where to view the information online
- Email - you will be emailed either with the document as an attachment or a link to where you can view the information online.
How do I manage my shares?
By signing up for a Capita Share Portal account via the website of our Registrar, Capita Registrars Limited, you will be able to manage your shares securely online. A Capita Share Portal account will enable you to:
- view information regarding your shareholding;
- change your address or bank details;
- buy or sell shares in the Company;
- receive electronic notification when shareholder communications are published;
- cast your AGM vote electronically;
- help us reduce our paper, print and postage costs and also help the environment.
To register, go to www.capitashareportal.com
How much are my shares worth?
You can check the number of shares you have, and get an indication of what they’re worth online using the Capita Share Portal. To view your shares, log in to your Share Portal account. Once logged in, you will see a page on the screen called 'Your holding' this page provides a summary of your shareholding and has a table with the indicative value.
Or, you can check up to date share prices by looking on the internet or in finance related media.
How do I sell my shares?
There is no direct facility to buy or sell shares using the Capita Share Portal. However, Capita Share Dealing Services can be accessed via the Capita Share Portal by clicking on the link 'Buy/sell' in the left hand menu, where you will be presented with a page containing a link to the Capita Share Dealing website.
You can also contact Capita Share Dealing Services directly on 0871 664 0445 (calls cost 10p per minute plus network extras. Lines are open 8am - 4.30pm Mon - Fri) or visit www.capitadeal.com for a simple and competitively priced way to sell or buy shares.
Or, you can use your own bank or stockbroker to buy or sell shares.
How do I transfer my shares?
If you hold a share certificate for your shares, you can transfer them to another person, or add joint holders by completing a stock transfer form. The Company Registrar can send the form to you on request.
If you hold your shares electronically without a paper share certificate, please contact the Company Registrar for more information on your options for transferring your shares.
I have changed address and need to update your records.
You can change your postal address online using the Capita Share Portal. To change your details, log in or register for the Share Portal and click on 'Manage your account'.
Can I donate my shares to charity?
Yes. Please visit www.sharegift.org
Can I have dividends paid straight into my bank account?
Yes, you can have dividends paid straight into your bank account. You can do this online using the Capita Share Portal. To add or change your bank details, log in or register for your Capita Share Portal account and click on the 'Manage your account' at the top of the page.
What are the advantages of paying dividends straight into my account?
- The dividend will go directly into your account on the payment date. Therefore, you do not have to wait for the cheque to clear.
- Ensures receipt of dividends, even if you have moved house and forgotten to notify the Company Registrars.
- This method is more secure than receiving a cheque through the post.
- Saves you the inconvenience of taking the cheque to your bank in person, having to queue and pay it in over the counter.
What is a consolidated tax voucher?
Shareholders who receive dividends paid directly into their bank/building society account will receive one tax voucher giving details of the dividends paid during the tax year. The voucher will be issued prior to any tax return from the HMRC.
I haven't received my tax voucher, what should I do?
You will need to check that you do not receive a consolidated tax voucher by contacting the Company Registrars.
If the dividend has been paid recently allow a few days for the post. Or, if you would like a duplicate tax voucher, please contact the Company Registrars
I have lost my share certificate, how can I get a replacement?
If you've lost your share certificate please contact the Company Regsistrars or send them a signed letter. If your certificate has been stolen, they will need the crime reference number issued by the police.
The shareholder has died. How do I register this?
When a shareholder has died, please contact the Company Registrar and let them know who is entitled to deal with the estate.
If the shares were held by just one shareholder, they will need to see one of the original legal documents which form the Grant of Representation, either:
- Grant of Probate (if there is a will), or
- Letters of Administration (if there is no will), or
- Confirmation (Scotland).
If the shares were held by more than one shareholder, when one of the shareholders dies they will need to see the following:
- An original death certificate
- All the original share certificates that make up the holding.
Once these documents have been registered they will let you know what you can do next. They will be unable to make any changes to the shareholding or allow any sales or transfers until they have registered the legal representatives.
I cannot attend the next General Meeting, can I still vote?
Yes. You will need to complete the proxy card that will be sent to you and send it back to the Company Registrars. If a poll is taken, your proxy will be able to cast your vote.
If you cannot appoint a proxy, you can still send the proxy form back to the Company Registrars and in the event of a poll; the chairman will cast your vote in line with your instructions.